National Instruments engineers Mark Black, Aaron Pena, Patrick Corcoran, and Kyle Smoot are part of NI's on-the-ground "control system advisors" team for FRC. They help teams solve technical problems and fix bugs (bugs?! what bugs??) in the robots during the competition. For the 2011 event they've used LabVIEW and JKI's EasyXML Toolkit to create an FRC Team Support application that allows teams in Saint Louis to use mobile devices to request technical support, and allows the control system advisors to remotely check and handle support tickets. This means less time spent roaming around looking for people to help, and more time spent helping teams compete!